Return & Refund Policy

Storm Wyrmus wants customers and business partners to have a clear and fair return process. Please review the policy below before requesting a return or refund.

Return Window

You may request a return within 30 days of receiving your order, unless otherwise agreed in writing.

Return Conditions

Returned items must be unused, in original condition, and include original packaging, accessories, manuals, and any included parts.

Non-Returnable Items

Customized products, OEM products, private label products, bulk orders produced according to customer requirements, and items damaged by misuse or unauthorized repair may not be eligible for return.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos or videos showing the issue.

How to Request a Return

Please contact us at guguzi331@gmail.com before sending any item back. Include your order number, reason for return, and supporting photos or videos if applicable.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.

Return Shipping

Unless the return is caused by a confirmed product defect or our error, return shipping costs are the responsibility of the customer.

Wholesale and OEM Orders

Return and refund terms for wholesale, distributor, OEM, and private label orders may vary depending on the order agreement, product type, and production status.